Return and refund policy

Important Information

  • 30 days from the delivery date to submit returns
  • 14 days to process refunds
  • No restocking fee
  • The customer pays the return shipping
  • We do not accept exchanges
  • Full Terms & Conditions here

Return Conditions

If you’ve changed your mind and want to return the goods, we offer a 30-day return policy. The return period starts from the moment you receive the package. Once the 30-day period has passed, we no longer accept returns.

You may only return items that are in new condition — unwashed, unworn, with tags still attached, and in the original packaging.

Our 30-day return policy applies to all reasons for return — damage, buyer’s remorse, or anything else.

Return Process

Email us at info@nima-fashion.com to start the return procedure (briefly explain why you want to return the goods). We will create a case for you, assign you a return number, and provide you with a return address.

You can then ship the package back to us. We recommend using a service that provides tracking to ensure the package reaches us safely.

Refund Procedure

Once we have received your package and checked that the items are in the required condition, we will notify you by email. This starts a 14-day period during which we will fully process your refund and return the money to you.

We refund the money to the same payment method you used to place your order.

Exchanges

We do not accept exchanges. If you want a new item, please return the original order and then place a separate purchase on our site.

Cancellations

If you want to cancel your order, please email us at info@nima-fashion.com. Act quickly, because once the order has been processed, it can no longer be canceled and you will need to follow the return process.

Damaged / Incorrect Items

What should you do if something is wrong with your order?

  • Take photos
  • Write a short explanation of what went wrong (damage, wrong color, size, etc.)
  • Email us at info@nima-fashion.com together with your order number

We will contact you as soon as possible.

Contact

Email: info@nima-fashion.com
Tel: +31622654670

Customer Service Hours:
Mon–Fri: 09:30–18:00